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Knowledge Center
The Citrix Knowledge Center offers a variety of resources to troubleshoot your Citrix environment. Search for answers in the Knowledge Base, log in to the Support Forums, or review our extensive collection of hotfixes, patches, feature releases, tech notes, security bulletins and more.
Customer Service
Customer Service is here to help with non-technical support issues that our customers may face on a daily basis. Our goal is to make the customer experience with Citrix as satisfying as possible.
Subscription Advantage
We understand that you want to keep your application delivery infrastructure current in the most convenient and efficient way possible. Citrix Subscription Advantage accomplishes this by giving you access to the latest product version upgrades and enhancements at no additional cost. Subscription Advantage gives you the peace of mind that comes when you know you have the most up-to-date Citrix technology!
Software Support Programs
Keeping your technology investment operating at maximum efficiency is vital for the success of your application delivery infrastructure-and your company. That’s why we’ve created Citrix Preferred Support Services for you to achieve the best application delivery experience.
Software Maintenance
With Software Maintenance for XenApp, you can now enjoy all of the benefits of the Citrix Subscription Advantage program and 24x7x365 access to Citrix Technical Support.
Appliance Maintenance
Now discover the added security of our world-class technical support services for your Citrix appliance- always a phone call or click away. It’s part of our commitment to you as a Citrix customer.
Tech Support Programs
Explore the capabilities of the Citrix Technical Support team and identify the best Citrix Technical Support program for your environment including Citrix Software Support, Citrix Software Maintenance for XenApp and Citrix Appliance Maintenance.
Security & Compliance
Find all the information on our our security bulletins, security standards, section 508 compliance, and security certifications.
Education
Citrix Education provides official training and certification programs on virtually all Citrix products and technologies. With instructor-led and self-paced online courses, as well as virtual practice labs, IT professionals of all levels can gain hands-on Citrix skills that reduce support costs, increase IT efficiency and maximize the ROI of Citrix solutions.
Open a Support Case
Learn how to create, view, update, and manage service requests, as well as view your support agreements and associated entitlements through eServices.
Consulting
Citrix Consulting specializes in project engagements with enterprise customers who have complex, mission-critical, or large scale deployments of Citrix technologies. These engagements are typically the most challenging in scope and complexity, and require consultants who are uniquely qualified with Citrix product expertise.
Product Lifecycle
Our support programs are designed to provide the tools and knowledge needed to identify and resolve any technical issues that may arise.
